Terms & Conditions

Last update: 20th May 2025

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Account

means an account created by a User via the Platform or the Website in order to use the Company’s Services. You may create only one Account.

Cryptocurrency(ies), Virtual Currency(ies), Crypto-assets

means Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Tether (USDT), and Litecoin (LTC), crypto-tokens, and any other type of digitalized assets with a certain value supported by the Company’s Services that may be purchased, sold, or exchanged via the Platform.

Company, Waltzer, We, Us

means Arch Ventures PTY Ltd, incorporated in Australia with company number ACN 660 159 240, and whose registered office is at c/o KPMG LEVEL 7 77 MARKET STREET, WOLLONGONG, NSW 2500, Australia.

Exchange Services

means a service that the Company provides in the exchange of Fiat Currency for Cryptocurrency, and Cryptocurrency for Fiat Currency, and conversion of Cryptocurrency into another Cryptocurrency.

Fiat Currency

means USD, GBP, EUR, or other government-issued currency that is recognized as legal tender in its country of issuance through government decree, regulation, or law.

Order

means:(i) purchase of cryptocurrency by You through Waltzer via the Platform; (ii) sale of cryptocurrency through Waltzer by You via the Platform; or (iii) conversion of cryptocurrencies into other cryptocurrencies via the Platform.

KYC Process

means "Know Your Customer." It is a process that the Company follow to verify and authenticate the identity of its Users. KYC is a crucial step in preventing identity theft, fraud, money laundering, and other illicit activities.

Partner Sites

Means third party exchange’s mobile applications and websites.

Platform

means the https://waltzer.io/ website, which can be accessed through an internet browser, or via links on applications (websites or applications that can be downloaded on the relevant app stores from your mobile device).

Privacy Policy

means the privacy policy of the Company that explains how we collect, use, disclose, and protect the personal information of individuals who interact with us. Please familiarize with it here Waltzer

Restricted Jurisdictions

means countries and territories as is specified in the section 14 of these Terms

Services

means the services provided to You by Us through the Platform which include (i) setting up and maintaining your Account, (ii) optimising conversion success from Waltzer and / or selected third-party exchanges that offer

fiat-to-cryptocurrency conversion services (“Fiat Gateways”), iii) enabling End-Users to interact and transact with the Fiat Gateways.

Terms and Conditions, Terms

means these Virtual currency exchange General Terms and Conditions.

User, You

means a natural (physical) person who has agreed to the Terms and Conditions of Waltzer, as well as other applicable policies, and uses the Services available through the Platform and/or the Website.

Wallet

means a digital tool, software application used to securely store and manage cryptographic keys for accessing and controlling ownership rights to Cryptocurrencies.

Website

means the Company website currently via domain https://waltzer.io

2. Company and who we are.

2.1. These Terms and Conditions govern Your use of the Services provided by Waltzer. Waltzer is a trade name of Arch Ventures Pty Limited, incorporated in Australia with company number ACN 660 159 240, and whose registered office is at c/o KPMG, Level 7, 77 Market Street, Wollongong, NSW 2500, Australia. Arch Ventures Pty Limited is registered as a Digital Currency Exchange service provider, (hereinafter in the text referred to as “Waltzer”).”.

2.2. Waltzer provides services in the exchange of fiat currency for cryptocurrency, and cryptocurrency for fiat currency (hereinafter referred to as “Exchange Services”)

2.3. The Services are available via the Platform.

Please carefully read these terms and conditions and each of our other policies.

3.By using our site, You accept these terms and conditions.

3.1. By accessing the Platform and using the Services, You agree that You have read, understood, and agreed to be bound by these Terms and Conditions and any other applicable policies such as our Privacy Policy (available here Waltzer Privacy Policy) and our Cookie Policy (available here Waltzer's Cookie Policy) and/or any other additional policies that might be applicable.

3.2. You and Waltzer acknowledge that the digital form of these Terms and Conditions are legally equal to the Terms and Conditions executed in a written form and signed by both parties We suggest that You keep a copy of this Agreement and your transaction records.

We may make changes to these terms.

3.3. Waltzer has the right to unilaterally amend, modify, update, and change any of the provisions of the Terms and Conditions at any time, including without limitation as a result of legal and regulatory changes, security reasons or changes to the Services. Such changes and modifications will become effective upon publication on the Platform. Accessing our Platform and using the Services constitutes your acceptance of the Terms and Conditions published on the Platform at the moment of accessing the Platform. The continued use of Waltzer Services, after any amendment to these Terms and Conditions, constitutes your acceptance of the amended Terms and Conditions.

3.4. You shall check for updates to the Terms and Conditions on a regular basis.

4. Main principles for provision of the Services and Customer Registration Process

4.1. Walter is a provider of services to optimise fiat-to-cryptocurrency conversion and enable End-Users to interact and transact with the selected Fiat Gateway.

4.2. Before You are first able to access our site, we may need to identify You and verify or have previously verified identifying information You provided to us and complete our Know Your Customer (KYC) process.

4.3. Waltzer reserves the right to request additional information and documents from You if required by applicable law and/or Waltzer’s internal procedures. If You do not provide the requested information or documents, Waltzer may limit your access to the Platform and/or the Services.

4.4. Your use of the Services is subject to our KYC Process, and we may store this data on our systems for future use and verification in accordance with our Privacy Policy. Please refer to our Privacy Policy on how we collect, use and store your personal data (available here on Waltzer (https://waltzer.io/privacy-policy).

4.5. After successfully establishing your Account on our Platform, You will be able to buy/sell Virtual Currency. Following receipt of your payment (in Fiat or Cryptocurrency) and in accordance with the stipulations outlined in the Terms and Conditions, we will proceed to dispatch the purchased Virtual Currency to your designated Wallet address or the Fiat proceeds to the settlement account details provided.

4.6. You accept and consent to our exclusive authority in determining the provision of Services to You.

4.7. Please be aware, that specific constraints might be applicable to the acquisition or sale of Virtual Currency, in accordance with our established policies, which include but are not limited to, limitations on transaction volume and our KYC procedure. The authority remains vested in Us to modify these constraints as deemed suitable on a periodic basis for example on a daily or monthly basis.

4.8. If You wish to raise your limits, we may require You to submit additional information about yourself and provide additional records ("Enhanced Due Diligence"). In our discretion, we may refuse to raise your limits, or we may lower your limits even if You have completed Enhanced Due Diligence.

4.9. We can at our exclusive discretion, without any liability to You, decline, cancel, or revert any Orders.

4.10. The list of available Crypto-assets may change without prior notice.

4.11. We may without liability to You and without prior notification, suspend or block your access to the Services and/or the Platform in certain cases, which may include: (i) technical failures in the Platform until they are resolved; (ii) maintenance work is completed; (iii) suspicion of unauthorized usage of your Account until clarification is obtained; or (iv) additional verification procedures and activity analysis within the scope of Anti-Money Laundering (AML) requirements.

4.12. You must not use the Services and/or the Platform in a manner that violates any applicable laws or regulations.

4.13. We may suspend, modify, remove, or add to the Services at any time.

4.14. Waltzer does not store, safeguard, or administer Fiat or Crypto Currency on behalf of You. The ownership of your Crypto-assets remains yours. You bear all risks of your Crypto-assets as the owner of your Crypto-assets.

You acknowledge that Waltzer is not responsible for safeguarding or holding your Cryptocurrency, or any private keys or other security information needed to access your cryptocurrency

4.15. You acknowledge and agree that the Company is not a payment service provider. Waltzer DOES NOT provide financial/investment advice to You. Waltzer IS NOT A BANK.

4.16. All information provided by You during the use of the Services will be treated in accordance with our Privacy Policy and any other applicable policies.

4.17. You may create only one Account. By using your Account, You agree that You will use the Services only for yourself, and not on behalf of any third party. You are fully responsible for all activity that occurs on your Account. Waltzer may, at its sole discretion, refuse to open an Account for You, or suspend or terminate any existing Account.

4.18. Waltzer may share and transfer (including cross-border transfer) personal information about You to third party in accordance with our Privacy Policy, and as prescribed by applicable law.

4.20. Risk notice .

  • a) Crypto-assets are highly risky and You may suffer a total loss of the funds You exchange and You should only purchase cryptocurrencies if You have the financial resources to sustain a total loss of such funds.
  • b) In particular, You understand, acknowledge and accept that:
  • - The markets for Crypto-assets are new and highly volatile due to factors such as adoption, speculation, technology, security, and regulation. Market prices may fluctuate dramatically over short periods of time and liquidity may be withdrawn suddenly an unexpectedly from any market or protocol. You agree to bear all associated risks, including financial risks.

    - Decentralized finance (DeFi) is totally decentralised and not subject to any centralised control or supervision from a central regulator such as a Central Bank or the SEC. Investors do not therefore benefit from any regulatory protections.

    - DeFi protocols are built on the blockchain and allow for interoperability between different protocols. The combination of DeFi protocols increases the complexity and exposure to vulnerabilities of each platform.

    - DeFi is predominantly built on open-source code (i.e. is publicly accessible), and as such is susceptible to particular idiosyncratic business risks such as "vampire attacks" by which a competitor exchange copies and edits code to gain a competitive advantage and market share by offering more attractive financial incentives to lure liquidity providers and users to its own platform.

    - Stablecoins may not be fully or adequately collateralised, are subject to price fluctuations and may lose their peg to the underlying Fiat Currency resulting in a total loss of value.

    - Liquidity pools involve the risk of "impermanent loss" created by the use of automated market makers, or "AMM", as prices fluctuate due to trading activity in the market which would crystallise if the assets were removed from the liquidity pool.

    - The cost and speed of transacting with cryptographic and blockchain-based systems such as Ethereum are variable and may increase dramatically at any time.

    - There are inherent service continuity risks associated with using internet-based platforms such as the Services, including, but not limited to, the failure of hardware, software, and Internet connections.

5. Processing of Your Orders

5.1. Waltzer is not responsible for delays or failures which are beyond its reasonable control including (i) Acts of God, nature, court or government; (ii) failure or interruption in public or private telecommunication networks, computer third-party blockchain networks, communication channels or information systems and other systems; (iii) block or closure of the accounts, freezing or holding of funds, denial of service, which are beyond the control of Waltzer; (iv) acts or omissions of acts of a party for whom Waltzer is not responsible; (v) delay, failure or interruption in, or unavailability of, third party services and sites; (vi) strikes, lockouts, labour disputes, wars, terrorist acts and riots, change of political regimes; (vii) pandemic or epidemic (vii) viruses, malware, other malicious computer codes or the hacking of any part of the Platform and related applications or software.

5.2. Every Order You initiate through the Platform for the acquisition or sale of Virtual Currency will be categorized as pending and unfinished until the requisite funds or Virtual Currency validation (as applicable) are received. The Order’s binding nature will only come into effect once we receive the said confirmation of payment or acknowledgment of delivery.

5.3. An Order is considered to be completed when: (i) Waltzer makes a transfer of the required Cryptocurrency amount to your Wallet (if You purchase cryptocurrency); or (ii) Waltzer makes a transfer of the required Fiat amount to your indicated account (if You sell Cryptocurrency).

5.4. If You provide inaccurate or false information while filling out the Order (including but not limited to a bank account number that belongs to a third party), which later proves to be the reason why the Order cannot be completed, the fees associated with the Order refund shall be borne by You.

5.5. The return of transferred funds and/or cryptocurrencies is not possible after the Order is completed.

5.6. Due to the volatile nature of Cryptocurrency markets and the fact that prices can fluctuate significantly, there may be instances where the value of the Cryptocurrency amount has moved between the time an Order is submitted and the time when the Order is processed. If the cryptocurrency amount or Fiat amount to be sent to You differs between the time the Order is submitted and the time the Order is processed, You have the option to either withdraw or proceed with the transaction at the new rate. Waltzer is not responsible for monitoring this volatility and should You select an amount to move, Waltzer will process the Order at the current market value at the time of transfer and will not amend it. It is your responsibility to ensure the value of any Orders placed meets your requirements.

5.7. Waltzer reserves the right to refuse to process or to cancel any pending Order.

5.8. Sales, purchases and exchanges of Cryptocurrencies via the Platform and/or Website are considered as final. We do not accept any returns or provide refunds for your purchase or exchange of Cryptocurrencies via the Platform and/or Website except as otherwise provided in these Terms.

5.9. The Company reserves the right to reject any cancellation request related to the Order You have submitted.

5.10. Please be aware that as part of accessing our Services, You may be required to sign up to separate and independent terms when using the Partner Sites and with any third-party payment processor.

6. Fees

Waltzer may charge a fee for processing the Order. You will be informed of the applicable fee before authorizing the Order.

7. Liability and indemnification

7.1. Waltzer undertakes to make reasonable efforts to ensure that Orders are processed in a timely manner, but Waltzer makes no representations or warranties regarding the amount of time needed to complete transfers, which is dependent upon many factors beyond the control of Waltzer.

7.2. The Services are provided on an "as is" and "as available" basis without any representation or warranty, whether express, implied, or statutory. Waltzer does not guarantee that any Order will be accepted.

7.3. You hereby understand and agree that Waltzer shall not be liable for any losses or damages arising out of or relating to: (i) any inaccuracy, defect, or omission of Cryptocurrency price data, (ii) any error or delay in the transmission of such data, or (iii) interruption in any such data.

7.4. To the maximum extent permitted by applicable law, in no event shall Waltzer, its subsidiaries and affiliates, beneficiaries, owners, shareholders, members of the board, directors, representatives, attorneys, officers, managers, employees, agents, and contractors be liable for any lost profits, decrease in value or business opportunity, any loss, damage, corruption or breach of data, or any special, incidental, indirect, intangible, or similar damages, arising in connection with these Terms and Conditions, authorized or unauthorized use of the Website the Platform, and/or the Services, except to the extent of a final judicial determination that such damages were a result of Waltzer fraud, wilful misconduct or intentional violation of applicable law.

7.5. By using the Services, You agree that in any cases Waltzer does not provide additional warranty and assumes no additional liability to You.

7.6. You agree to indemnify Waltzer, its subsidiaries and affiliates, beneficiaries, owners, shareholders, members of the board, directors, representatives, attorneys, officers, managers, employees, agents, and contractors from and against any claims, actions, proceedings, investigations, demands, suits, costs, expenses and damages connected to (i) your use of the Services and/or the Platform, (ii) your violation of these Terms and Conditions, or (iii) your violation of other policies, guidelines or instructions of Waltzer, or (iv) your violation of any applicable law, regulation, or rights of any third party during your use of the Services.

7.7. You acknowledge that Waltzer is not liable for actions of third parties providing investment or financial advice, investment services, or other kinds of services to You even through the Platform. Waltzer strongly encourages You to use Cryptocurrency wallets under your direct control. Waltzer cannot be held accountable if You order to send the purchased Cryptocurrency to a Cryptocurrency wallet outside of your control.

7.8. The Company assumes no liability for any loss or damage arising from the use of your Account by any third party with or without your authorization.

8. Acceptable use

8.1. You are prohibited from participating in or attempting to participate in any of the below-mentioned categories of prohibited actions while accessing and using the Platform and/or Website

8.2. Cyberattack: Activities with the intention of disrupting, compromising the security, or impairing the functionality of any computer, server, network, personal device, or other information technology system. This includes actions like deploying viruses and executing denial of service attacks.

8.3.Data extraction or scraping: Engaging in activities that involve data extraction, robotic processes, scraping, or similar methods to gather content or information from the Platform and/or Website.

8.4. Deceptive content: Engaging in conduct aimed at defrauding Us or any other individual or entity. This includes providing false, inaccurate, or misleading information to unlawfully appropriate third-party assets or to gain an unfair monetary advantage.

8.5. Manipulation of markets: Engaging in activities that violate applicable laws, rules, or regulations pertaining to the integrity of trading markets. This encompasses tactics such as "rug pulls," pumping and dumping, and wash trading.

8.6. Unlawful sale of assets: Buying, selling, or transferring cash, Crypto-assets, Virtual Currency, or other items that have been stolen, fraudulently obtained, acquired without authorization, lacking proper disclosure, or obtained through illegal means.

8.7. Violation of intellectual property: Engaging in activities that infringe upon or breach copyright, trademark, service mark, database rights, patents, image rights, privacy rights, or other proprietary or intellectual property rights under any applicable law.

8.8. Other illegal conduct: Participating in activities that contravene any applicable laws, rules, or regulations within a relevant jurisdiction.

8.9. You will not act in a manner that is illegal, defamatory, threatening, intimidating, or harassing and You will not impersonate someone else.

9. Complaints, Resolution of Disputes & Applicable Law

9.1. These Terms are drawn up in accordance with the legal acts of Australia. The legal acts of Australia shall apply to these Terms.

9.2. It is your responsibility to abide by local laws in relation to the legal usage of the Services in your local jurisdiction as well as other laws and regulations applicable to You.

9.3. You must also factor, to the extent of their local laws all aspects of taxation, the withholding, collection, reporting and remittance to their appropriate tax authorities.

9.4. You acknowledge and declare that your funds come from legitimate sources and do not originate from illegal activities. You agree that the Company can be required to provide or otherwise collect the necessary information and materials as per relevant laws or government orders to verify the legality of the sources and use of your funds.

9.5. By accepting the Terms, You acknowledge that You are aware of sanctions schemes imposed by Australia, European Union or other jurisdictions to the Russia Federation, the Republic of Belarus or to other countries. You agree to follow and not to violate mentioned sanctions schemes while using the Services.

9.6. Any disputes between You and the Company shall first be settled by negotiations. If we are unable to settle the dispute by negotiations, You can file a complaint free of charge by post or via email complaints@waltzer.io . We will ask You to provide your name, contact information, the email address that was used for registration, and any information that gives You reasonable grounds to believe that we have violated your rights and legitimate interests in providing our Services. Waltzer shall contact You via the email that was used for registration or any other information that You provided to Waltzer in order to access the Platform.

9.7. Waltzer aims to acknowledge each complaint within 15 (fifteen) calendar days and to issue a response within 45 (forty-five) calendar days of the initial complaint.

9.8. If the dispute cannot be settled by negotiations, the dispute may be settled in the competent court of Australia.

9.9. We may withhold your funds/assets and/or freeze your Account (where applicable) related to the dispute until the dispute is settled.

10. Termination Policy

10.1 You agree that the Company, at its entire discretion, shall have the right to (a) refuse to complete, or block or cancel an Order You have authorised (b) immediately deactivate or freeze your Account, and suspend, restrict, or terminate your access to any or all of the Waltzer’s Services if:

a) the Company suspects your Account to be in violation of these Terms, our Privacy Policy, or any applicable laws and regulations including violation of data protection laws;

b) You have provided us with false or misleading information or documents;

c) You have not updated documents and/or information within a reasonable period of time after being asked to do so by the Company;

d) You use the Services for activities prohibited under these Terms and Conditions of by law;

e) You are under a personal bankruptcy process or were declared bankrupted;

f) You have suspended payment for our Services and have not repaid the debt within a reasonable period of time;

g) Any statement of the Terms or the information provided is or becomes materially inaccurate or materially altered;

h) Validity of the Terms contradicts the requirements of the legal acts or causes us other adverse consequences that we could not have foreseen at the time of drawing up the Terms and Conditions and that we could not manage or avoid if the Terms and Conditions remain in force;

i) We terminate provision of our Services or provision of certain Services, or we cannot provide such Services due to other reasonable circumstances;

j) You use the Services for malicious, illegal, or immoral purposes;

k) This is necessary for our own protection, including (but not limited to) the following circumstances: (a) protection against fraud or money laundering; (b) protection against your failure to fulfil obligations; (c) protection against market failure; (d) protection against adverse or volatile market conditions; and (e) our protection against loss;

l) Your activities using our Services could damage our business reputation;

m) We are requested to do so by any governmental or regulatory authority, if that request is legally binding;

n) You commit a criminal and/or unlawful activities while using the Services;

o) Sanctions schemes imposed by the Australia, European Union or other jurisdictions to the Russia Federation, the Republic of Belarus or to other countries makes the execution of the Services impossible.

p) Your Account is subject to a governmental proceeding, criminal investigation, or other pending litigation;

q) We detect unusual activities in your Account;

r) We detect unauthorized access to your Account.

You agree that the Company shall not be liable to You for any permanent or temporary modification of your Account, or suspension or termination of your access or your Account to all or any portion of the Company’s Services.

10.2. The Company shall have the right to close your Account including in case of any of the following events:

a) after the Company terminates Services to You;

b) You register in any other person’s name as a User again, directly or indirectly;

c) the information that You have provided is untruthful, inaccurate, outdated or incomplete;

d) when these Terms are amended, You state your unwillingness to accept the amended Terms by applying for closure of your Account or by other means; and

e) other circumstances that are indicated in the paragraph 10.1 of these Terms.

10.3. Should your Account be closed, the Account and transactional information that meet data retention standards will be securely stored for 5 years or any duration required by the applicable regulations. In addition, if a transaction is unfinished during the Account closure process, the Company shall have the right to notify your counterparty of the situation at that time. You acknowledge that a User-initiated account exit (right to erasure under GDPR or other equivalent regulations) will also be subjected to the termination protocol stated above.

10.4. If the Company is informed that any Cryptocurrencies or funds processed through your account” are stolen or otherwise are not lawfully possessed by You, the Company may, but has no obligation to, place an administrative hold on the affected funds and your Account. If the Company does lay down an administrative hold on some or all of your funds or the Account, the Company may continue such hold until such time as the dispute has been resolved and evidence of the resolution acceptable to the Company been provided to the Company in a form acceptable to the Company. You agree that the Company will have no liability or responsibility for any such hold, or for your inability to withdraw Crypto-asset or funds or execute trades during the period of any such hold.

10.5. You will also be able to cancel your Account at any time and free of charge, and will only be required to pay for those Services used that are subject to charges. If any Order is in a pending status at the time your Account is cancelled or suspended, such Order will be completed before cancellation or suspension is effected. You may not cancel your Account to evade an investigation or avoid paying any amounts otherwise due to Waltzer.

10.6. The Company shall reserve the right to keep and use the transaction data or other information related to your Account in accordance with the applicable laws.

11. Eligibility

11.1. By registering to use the Company's Services, You represent and warrant that:

a) as an individual, You are at least 18 or are of legal age to form a binding contract under applicable laws;

b) as an individual, You have full legal capacity and sufficient authorizations to enter into these Terms;

c) You have not been previously suspended or removed from using the Company Services;

d) You do not currently have an Account;

e) You are not from Restricted Jurisdictions;

f) your use of the Company’s Services will not violate any laws and regulations applicable to You, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing;

g) You will not use the Services if any applicable laws in your jurisdiction prohibit You from doing so;

h) You have read and understood the 4.20 "Risk notice" of these Terms;

i) You are financially and technically sophisticated enough to understand the inherent risks associated with using cryptographic and blockchain-based systems;

j) You are authorised and legally entitled to use the Service in the jurisdiction in which You are based without infringing the laws or regulations of that jurisdiction;

k) You are not subject to any sanctions administered or enforced by the U.S. Department of the Treasury’s Office of Foreign Assets Control ("OFAC"), the United Nations Security Council, the European Union, Her Majesty’s Treasury, or any other legal or regulatory authority in any applicable jurisdiction;

l) You are willing to provide to us any current valid personal identification documents that we request.

12. Identity Verifications .

12.1. By registering your Account with the Company, You agree to provide the necessary personal information for identity verification. The Company will utilize this information to verify your identity and comply with applicable anti-money laundering, terrorism prevention legislation, and other lawful purposes stated by the Company. The provided information will be used to detect instances of money laundering, terrorist financing, fraud, and other financial crimes associated with the Company.

12.2. We will collect, use, and disclose such information in accordance with our Privacy Policy.

12.3. In addition to the information specified in section 11.1, You authorize us to retain a record of that information for the duration of your active account and up to five (5) years after the closure of your Account, in compliance with industry standards for data storage. Furthermore, You grant us the authority to conduct necessary investigations, either directly or through a third party, to verify your identity, protect You and/or us from financial crimes, such as fraud.

12.4. The information required to verify your identity may include, but is not limited to, your name, email address, contact information, phone number, username, government-issued identification, date of birth, and other details collected during the account registration process. By providing the necessary information, You confirm its accuracy and authenticity.

12.5. After registration, it is your responsibility to ensure the accuracy, completeness, and timely updating of the provided information in case of any changes. If we have reason to believe that any of the information provided is incorrect, false, outdated, or incomplete, we reserve the right to send You a notice for correction, delete the relevant information, and, if necessary, terminate some or all of the Services provided by the Company. If we are unable to reach You using the provided contact information, You shall be fully liable for any losses or expenses incurred by the Company during your use of our Services. By registering an Account, You authorize the Company to conduct investigations, as deemed necessary, directly or through third parties, to verify your identity or protect You, other users, and/or the Company from fraud or other financial crimes. You also acknowledge and agree that your personal information may be disclosed to credit bureaus and agencies for fraud prevention or financial crime prevention, and they may provide full responses to our investigations.

12.6. To ensure compliance with applicable anti-money laundering and terrorism prevention legislation, You may be requested to provide the following (but not limited to) information/documents:

a) Information regarding transactions initiated by natural persons: name(s), unique transaction code, identification codes of the payment account or deposited virtual currency wallets, identity document and its number, personal identification number, date of birth or any other unique identifier assigned to identify the person, nationality, and residential address.

b) Information regarding the natural person who is the recipient of the transaction: name(s), surname(s), personal identification number, date of birth or any other unique identifier assigned to identify the person, nationality, and identification codes of the recipient's payment account or deposited virtual currency wallets.

c) Information regarding the legal person who is the recipient of the transaction: name, code (if applicable), and identification codes of the recipient's payment account or virtual currency wallet.

12.7. Information/documents collected in accordance with paragraph 12.4. of these Terms would be used for the Company KYC Procedures.

13. Safety Requirements.

13.1 Your Account can only be used by the account registrant. The Company reserves the right to suspend, freeze or cancel the use of your Accounts by persons other than account registrant.

13.3 You shall agree to treat your access credentials (such as username and password) as confidential information, and not to disclose such information to any third party. You also agree to be solely responsible for taking the necessary security measures to protect your Account and personal information.

13.4 The Company assumes no liability for any loss or consequences caused by authorized or unauthorized use of your Account credentials, including but not limited to information disclosure, information release, consent or submission of various rules and agreements by clicking on websites, online agreements renewal, etc.

13.5 By using your Account, You hereby agree that:

a) You will notify the Company immediately if You are aware of any unauthorized use of your Account and password or any other violation of security rules;

b) You will strictly abide by all mechanisms or procedures of the Company regarding security, authentication, trading, charging, and withdrawal; and

c) You will take appropriate steps to logout from your Account (and any other account involved) at the end of each visit.

14. Restricted jurisdictions .

14.1. Waltzer prohibits the provision of the Services in certain jurisdictions (hereinafter in the text referred to as "Restricted jurisdictions") in accordance with our regulatory obligations.

14.2. Waltzer has the right to reject your Orders if we detect that You provided us with the false or misleading information regarding your eligibility to use our Services.

14.3. The list of Restricted jurisdictions for the provision of the Services includes: Abkhazia, Afghanistan, Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Cuba, Gibraltar, Haiti, Hawaii (state of the US), Iran, Iraq, Jamaica, Jordan, Mali, Morocco, Myanmar, New York (state of the US), Nicaragua, Pakistan, Palestine, Panama, Philippines, Sahrawi Arab Democratic Republic, Senegal, Somalia, South Ossetia, South Sudan, Sudan, Syria, Turkey, Uganda, Yemen, the United Arab Emirates, Kuwait, Qatar, Saudi Arabia, Serbia, Bahrain, Burundi, Guinea-Bissau, Guyana, Bangladesh, Egypt, Kazakhstan, Ethiopia, Lebanon, Libya, Mauritius, Oman, Sri Lanka, Trinidad & Tobago, Tunisia, Mozambique, Tanzania, Trinidad and Tobago, Algeria, Indonesia, Central African Republic, Malaysia, Nigeria, Democratic Republic of Korea (North Korea), Laos, Israel, Zimbabwe, Vanuatu, Belarus, Abkhazia, Angola, Burma, Burundi, Central African Republic, Congo, Guinea-Bissau, Ivory Coast, Liberia, Nagorno-Karabakh, Northern Cyprus, Sahrawi Arab Democratic Republic, Somaliland, Zimbabwe, Bosnia and Herzegovina, Cuba, Russia, Democratic Republic of the Congo Venezuela and territories occupied by Russia, such as Donetsk, Luhansk and Crimea.

Other restrictions may apply to additional geographic areas, as shall be notified by us from time to time.

14.4. Depending on the currency, Waltzer might reject Orders if You perform them are a resident of some US states and territories forbidden by our Partner Sites.

15. Third-Party Services and Promotions.

15.1 The Platform and/or Website may contain references or links to third-party resources, including (but not limited to) services, content, or products which we do not own and over which we have no control. In addition, third parties may offer promotions related to your access and use of the Platform. You acknowledge and agree that we will not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.

15.2 To facilitate your Orders and to provide our Services, Waltzer may use other Partner Sites I. You may be redirected to a service provider in the course of your Order. Please note that You will need to read and accept the terms and conditions of such Partner Sites and any agreement they might require.

16. Miscellaneous .

16.1. These Terms and Conditions may be translated into other languages in order to facilitate their understanding by Users. Notwithstanding this translation, it is expressly agreed between the parties that in the event of a dispute, only the English version of these Terms and Conditions shall be binding between the parties.

16.2. No Regulatory Protections. Our Services are not covered by any regulatory protections or any compensation schemes in any jurisdictions. For instance, we are not registered with the Securities & Exchange Commission (US) or the Australian Securities and Investments Commission (ASIC). You acknowledge that You do not therefore benefit from any of the regulatory protections or compensation schemes offered by a regulator.

16.3. Non-Solicitation. You agree and acknowledge that: (a) all transactions initiated by You through use of the Service are unsolicited and they are solely initiated by You; (b) You have not received any investment advice from us in connection with any transactions, including those You place via our Platform. Waltzer DOES NOT facilitate or provide trading or investment or brokerage accounts or facilities, nor does Waltzer provide investment or any other financial advice.

16.4. No Fiduciary Duties. These Terms are not intended to, and do not, create or impose any fiduciary duties on us. To the fullest extent permitted by law, You acknowledge and agree that we owe no fiduciary duties or liabilities to You or any other party, and that to the extent any such duties or liabilities may exist at law or in equity, those duties and liabilities are hereby irrevocably disclaimed, waived, and eliminated. You further agree that the only duties and obligations that we owe You are those set out expressly in these Terms and Conditions and any other of our Policies.

16.5. Tax Obligations. Your use of the Platform may result in various tax consequences, such as income or capital gains tax, value-added tax, goods and services tax, or sales tax in certain jurisdictions. It is your responsibility to determine whether taxes apply to any transactions You initiate or receive and, if so, to report and/or remit the correct tax to the appropriate tax authority. The Service user interface may display incorrect information or information that differs from our internal books and records. In the event of any conflict, the contents of our internal books and records shall prevail.

16.6 Entire Agreement. These Terms constitute the entire agreement between You and us with respect to the subject matter hereof. These Terms supersede any and all prior or contemporaneous written and oral agreements, communications, and other understandings (if any) relating to the subject matter of the Terms.

Waltzer Terms and Conditions

These terms and conditions govern your use of the Services provided by Waltzer. Waltzer is the trade name of Arch Ventures Pty Limited, incorporated in Australia with company number ACN 660 159 240, and whose registered office is at C/o KPMG, Level 7, 77 Market Street, Wollongong, NSW 2500, Australia. Arch Ventures Pty Limited is registered as a virtual currency exchange operator and depositary virtual currency wallets operator, (hereinafter in the text referred to as “Waltzer”).

Waltzer provides services in the exchange of fiat currency for cryptocurrency, and cryptocurrency for fiat currency, and conversion of cryptocurrency into other cryptocurrency (hereinafter in the text referred to as “Exchange Services”) (hereinafter in the text referred to as “Services”).

The Services are available via the Waltzer’s website http://waltzer.io/ (hereinafter in the text referred to as the “Website”) and via links on applications (that can be downloaded on the relevant app stores from your mobile device) (hereinafter in the text referred to as the “Platform”). By accessing the Website and/or the Platform and using the Services, you agree that you have read and understood all of the terms and conditions of Waltzer, and agreed to be bound by these Terms and Conditions and any other applicable policies such as our Privacy Policy (available here www.waltzer.io/privacy-policy) and our Cookie Policy (available here www.waltzer.io/cookie_policy) and/or any other additional policies that might be applicable.

Waltzer has the right to unilaterally change and modify its terms and conditions at any time. Such changes and modifications will become effective upon publication on the Website and/or the Platform. Accessing the Platform or the Website and using the Services constitutes your acceptance of the terms and conditions published on the Website and the Platform at the moment of accessing the Platform or the Website. If you do not agree with the terms and conditions of Waltzer published on the Website or the Platform, you must stop accessing the Platform and the Website and stop using the Services immediately. The continued use of Waltzer Services, after any amendment to these terms and conditions, constitutes your acceptance of the amended terms and conditions.

1. Definitions

“You / your” or “the Customer” means a natural (physical) person who has agreed to all terms and conditions of Waltzer, as well as other applicable policies, and uses the Services available through the Platform and the Website.

“Your Account” means an account created by you via the Platform or the Website. You may create only one account. By using Your Account, you agree that you will use the Services only for yourself, and not on behalf of any third party. You are fully responsible for all activity that occurs on Your Account. Waltzer may, at its sole discretion, refuse to open an account for you, or suspend or terminate any existing account.

“Your Wallet'' means your cryptoasset wallet that is under your sole custody and control.

“Your Cryptoassets” means the cryptoassets that are in Your Wallet. The ownership of Your Cryptoassets remains yours. Waltzer may not borrow, sell, transfer, loan, encumber or pledge Your Cryptoassets. You bear all risks of Your Cryptoassets as the owner of Your Cryptoassets.

“Order” means:(i) purchase of cryptocurrency by you from Waltzer via the Platform or the Website; or (ii) sale of cryptocurrency to Waltzer by you via the Platform or the Website; or (iii) conversion of cryptocurrencies into other cryptocurrencies via the Platform or the Website. Each Order within the meaning of point (i), (ii) and (iii) of the present paragraph is a two-party transaction involving only Waltzer and you.

2. Main principles for provision of the Services

Waltzer reserves the right to request additional information and documents from you if required by applicable law and/or Waltzer’ internal procedures. If you do not provide the requested information or documents, Waltzer may limit your access to the Platform and the Website and the Services.

The list of available cryptoassets may change without prior notice.

Waltzer does not provide the Services to legal (juridical) persons / entities.

waltzer does not store, safeguard, or administer fiat currency on behalf of you.

Waltzer does not provide financial/investment advice to you. Waltzer is not a bank.

Cryptocurrencies are highly volatile assets, which means their price can move from extreme highs to extreme lows and vice versa within a short period of time, which you acknowledge and accept. You agree to bear all associated risks, including financial risks.

All information provided by you during the use of the Services will be treated in accordance with our Privacy Policy and any other applicable policies.

3. Processing of Orders
  • Waltzer is not responsible for delays or failures which are beyond its reasonable control including (i) Acts of God, nature, court or government; (ii) failure or interruption in public or private telecommunication networks, computer third-party blockchain networks, communication channels or information systems and other systems; (iii) block or closure of the accounts, freezing or holding of funds, denial of service, which are beyond the control of Waltzer; (iv) acts or omissions of acts of a party for whom Waltzer is not responsible; (v) delay, failure or interruption in, or unavailability of, third party services and sites; (vi) strikes, lockouts, labour disputes, wars, terrorist acts and riots, change of political regimes; (vii) pandemic or epidemic (vii) viruses, malware, other malicious computer codes or the hacking of any part of the Platform and/or the Website and related applications or software.
  • An Order is considered to be completed when: (i) Waltzer makes a transfer of the required cryptocurrency amount to Your Wallet (if you purchase cryptocurrency); or (ii) Waltzer makes a transfer of the required fiat amount to your indicated account (if you sell cryptocurrency.
  • Waltzer may charge a fee for processing of the Order. You will be informed of the applicable fee before authorizing the Order.
  • If you provide inaccurate or false information while filling out the Order (including but not limited to a bank account number that belongs to a third party), which later proves to be the reason why the Order cannot be completed, the fees associated with the Order refund shall be borne by you.
  • The return of transferred funds and/or cryptocurrencies is not possible after the Order is completed.
  • Due to the volatile nature of cryptocurrency markets and the fact that prices can fluctuate significantly, there may be instances where the value of the cryptocurrency amount has moved between the time an Order is submitted and the time when the Order is processed. If the cryptocurrency amount to be sent to you differs by more than 2% between the time the Order is submitted and the time the Order is processed, Waltzer reserves the right to reject the transaction and contact you to inform you about the new amount of cryptocurrency to be paid out. You have the option to either withdraw or proceed with the transaction at the new rate. Waltzer is not responsible for monitoring this volatility and should you select a fiat amount to move Waltzer will process the order at the current market value at the time of transfer and will not amend it. It is your responsibility to ensure the fiat value of any Orders placed meets your requirements.
  • Waltzer reserves the right to refuse to process or to cancel any pending Order.
4. Liability and Indemnification
  • Waltzer undertakes to make reasonable efforts to ensure that Orders are processed in a timely manner, but Waltzer makes no representations or warranties regarding the amount of time needed to complete transfers, which is dependent upon many factors beyond the control of Waltzer.
  • The Services are provided on an "as is" and "as available" basis without any representation or warranty, whether express, implied, or statutory. Waltzer does not guarantee that any Order will be accepted.
  • You hereby understand and agree that Waltzer shall not be liable for any losses or damages arising out of or relating to: (i) any inaccuracy, defect, or omission of cryptocurrency price data, (ii) any error or delay in the transmission of such data, or (iii) interruption in any such data.
  • To the maximum extent permitted by applicable law, in no event shall Waltzer, its subsidiaries and affiliates, beneficiaries, owners, shareholders, members of the board, directors, representatives, attorneys, officers, managers, employees, agents, and contractors be liable for any lost profits, decrease in value or business opportunity, any loss, damage, corruption or breach of data, or any special, incidental, indirect, intangible, or similar damages, arising in connection with authorized or unauthorized use of the Website, the Platform, the Services, or these terms and conditions, except to the extent of a final judicial determination that such damages were a result of Waltzer fraud, wilful misconduct or intentional violation of applicable law.
  • By using the Services, you agree that in any cases Waltzer’s liability is limited to the total fees paid by you in the three (3) month period preceding the event giving rise to the cause of action. The Platform does not provide additional warranty and assumes no additional liability to you.
  • You agree to indemnify Waltzer, its subsidiaries and affiliates, beneficiaries, owners, shareholders, members of the board, directors, representatives, attorneys, officers, managers, employees, agents, and contractors from and against any claims, actions, proceedings, investigations, demands, suits, costs, expenses and damages connected to (i) your use of the Services, (ii) your violation of these Terms and Conditions, or (iii) your violation of other policies, guidelines or instructions of Waltzer, or (iv) your violation of any applicable law, regulation, or rights of any third party during your use of the Services.
  • You acknowledge that Waltzer is not liable for actions of third parties providing investment or financial advice, investment services, or other kinds of services to you even through the Website or the Platform. Waltzer strongly encourages you to use cryptocurrency wallets under your direct control. Waltzer cannot be held accountable if you order to send the purchased cryptocurrency to a cryptocurrency wallet outside of your control.
5. Acceptable use

While using the Services, you unconditionally agree to the following:

  • You will not act in a manner that is illegal, defamatory, threatening, intimidating, or harassing;
  • You will not impersonate someone;
  • You will not violate, misappropriate, or infringe the rights of publicity, intellectual property, or other proprietary rights; and
  • You will not violate any applicable law or regulation.
6. Resolution of Disputes & Applicable Law

Waltzer and you agree that any disputes arising between us shall initially be attempted to be resolved by mutual negotiations. In such a case, you shall contact Waltzer by sending an email describing the dispute to complaints@waltzer.io and Waltzer shall contact you via the email that was used for registration or any other information that you provided to Waltzer in order to access the Website and/or the Platform.

The provisions of the Services shall be governed by and interpreted in accordance with the laws of the Republic of Australia and the parties submit to the exclusive jurisdiction of the Australian Courts.

7. Form of the Terms and Conditions

You and Waltzer acknowledge that the digital form of these terms and conditions are legally equal to the terms and conditions executed in a written form and signed by both parties.

8. Third Parties

Waltzer may share and transfer (including cross-border transfer) personal information about you to our third party partners in accordance with our Privacy Policy, and as prescribed by applicable law.

9. Termination Policy

Waltzer reserves the right to terminate your access to and use of the Services, at its sole discretion, at any time and without notice to you.

You may terminate your account on the Platform and/or the Website at any time.

10. Eligibility
  • Waltzer prohibits the provision of the Services in certain jurisdictions (hereinafter in the text referred to as “Restricted jurisdictions”) in accordance with our regulatory obligations.
  • At the point of registering, you represent and warrant that you:
    • are of legal age to form a binding contract;
    • have not previously been suspended from using the Services;
    • are not located in, or is not a resident of any Restricted jurisdictions; and
    • will not use the Services if any applicable laws in your jurisdiction prohibit you from doing so.
  • Waltzer has the right to reject your Orders and freeze the Cryptoassets in Your wallets if we detect that you provided us with the false or misleading information regarding your eligibility to use our Services.
  • The list of Restricted jurisdictions for the provision of the Services includes: Abkhazia, Afghanistan, Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Crimea, Cuba, Gibraltar, Haiti, Hawaii (state of the US), Iran, Iraq, Jamaica, Jordan, Mali, Morocco, Myanmar, New York (state of the US), Nicaragua, North Korea, Northern Cyprus, Pakistan, Palestine, Panama, Philippines, Russia, Sahrawi Arab Democratic Republic, Senegal, Somalia, South Ossetia, South Sudan, Sudan, Syria, Turkey, Uganda, Yemen, the United Arab Emirates.
  • The list of Restricted jurisdictions for the provision of the Custodian Wallet Services includes: Alabama (state of the US), Alaska (state of the US), Arkansas (state of the US), Connecticut (state of the US), Florida (state of the US), Georgia (state of the US), Idaho (state of the US), Iowa (state of the US), Kentucky (state of the US), Louisiana (state of the US), Massachusetts (state of the US), Mississippi (state of the US), Nebraska (state of the US), Nevada (state of the US), New Jersey (state of the US), New Mexico (state of the US), North Carolina (state of the US), Ohio (state of the US), Oklahoma (state of the US), Oregon (state of the US), Puerto Rico, Rhode Island, South Dakota (state of the US), Vermont (state of the US), Washington (state of the US), West Virginia (state of the US).
  • Disclaimer for the customers from selected US states and territories:
    • - Alaska, Florida, Louisiana, Nevada, New Mexico, Puerto Rico, Vermont, Washington. Waltzer does not and will not accept fiat-to-crypto Orders from the customers residing in the above-mentioned US states and territories involving the following cryptocurrencies: Axie Infinity (AXS), Binance Coin (BNB), Chiliz (CHZ), Holo (HOT), SushiSwap (SUSHI), Terra (LUNA), and TRON (TRX).
    • - Waltzer will reject such Orders if we detect that you performing them are a resident of the above-mentioned US states and territories.
    • - Texas. While customers from Texas are allowed to submit fiat-to-crypto Orders (e.g. Credit Card to Bitcoin) or crypto-to-fiat Orders (e.g. Bitcoin to Credit Card) on Waltzer, there are some restrictions that apply: i) Waltzer does not and will not accept Orders that involve stable coins (i.e., Tether) from customers from Texas; and ii) Waltzer will reject such Orders if it is detected that you performing them are a resident of Texas. By submitting stablecoin Orders to Waltzer, you confirm that you are not a resident of Texas and you are eligible to purchase stablecoins through Waltzer.
11. Additional agreement for customers from certain US states and territories

The Customers from Alaska, Florida, Louisiana, Nevada, New Mexico, Puerto Rico, Vermont, and Washington who want to use Cryptocurrency Exchange services are additionally required to read and accept Zero Hash LLC Services Agreement to be able to use the Services.

12. Complaints Policy

Waltzer will always strive to provide an efficient and professional service, and will aim to provide prompt, courteous, and informative advice in respect of every communication received.

Any complaints should be communicated to Waltzer by sending an email to complaints@waltzer.io Waltzer undertakes to deal with each complaint and issue a response within 15 (fifteen) working days of the initial complaint. Waltzer records and analyses all complaints in order to improve the Services.

13. Language clause

These Terms and Conditions may be translated into other languages in order to facilitate their understanding by customers. Notwithstanding this translation, it is expressly agreed between the parties that in the event of a dispute, only the English version of these Terms and Conditions shall be binding between the parties.