Terms & Conditions

Last update: 04 July 2023

Waltzer Terms and Conditions

These terms and conditions govern your use of the Services provided by Waltzer. Waltzer is the trade name of UAB Tiltas Solutions, incorporated in Lithuania with company number 306122380, and whose registered office is at Gedimino av. 44A-201, LT-01110, Vilnius, Lithuania. UAB Tiltas Solutions is registered as a virtual currency exchange operator and depositary virtual currency wallets operator, (hereinafter in the text referred to as “Waltzer”).

Waltzer provides services in the exchange of fiat currency for cryptocurrency, and cryptocurrency for fiat currency, and conversion of cryptocurrency into other cryptocurrency (hereinafter in the text referred to as “Exchange Services”) (hereinafter in the text referred to as “Services”).

The Services are available via the Waltzer’s website http://waltzer.io/ (hereinafter in the text referred to as the “Website”) and via links on applications (that can be downloaded on the relevant app stores from your mobile device) (hereinafter in the text referred to as the “Platform”). By accessing the Website and/or the Platform and using the Services, you agree that you have read and understood all of the terms and conditions of Waltzer, and agreed to be bound by these Terms and Conditions and any other applicable policies such as our Privacy Policy (available here www.waltzer.io/privacy-policy) and our Cookie Policy (available here www.waltzer.io/cookie_policy) and/or any other additional policies that might be applicable.

Waltzer has the right to unilaterally change and modify its terms and conditions at any time. Such changes and modifications will become effective upon publication on the Website and/or the Platform. Accessing the Platform or the Website and using the Services constitutes your acceptance of the terms and conditions published on the Website and the Platform at the moment of accessing the Platform or the Website. If you do not agree with the terms and conditions of Waltzer published on the Website or the Platform, you must stop accessing the Platform and the Website and stop using the Services immediately. The continued use of Waltzer Services, after any amendment to these terms and conditions, constitutes your acceptance of the amended terms and conditions.

1. Definitions

“You / your” or “the Customer” means a natural (physical) person who has agreed to all terms and conditions of Waltzer, as well as other applicable policies, and uses the Services available through the Platform and the Website.

“Your Account” means an account created by you via the Platform or the Website. You may create only one account. By using Your Account, you agree that you will use the Services only for yourself, and not on behalf of any third party. You are fully responsible for all activity that occurs on Your Account. Waltzer may, at its sole discretion, refuse to open an account for you, or suspend or terminate any existing account.

“Your Wallet'' means your cryptoasset wallet that is under your sole custody and control.

“Your Cryptoassets” means the cryptoassets that are in Your Wallet. The ownership of Your Cryptoassets remains yours. Waltzer may not borrow, sell, transfer, loan, encumber or pledge Your Cryptoassets. You bear all risks of Your Cryptoassets as the owner of Your Cryptoassets.

“Order” means:(i) purchase of cryptocurrency by you from Waltzer via the Platform or the Website; or (ii) sale of cryptocurrency to Waltzer by you via the Platform or the Website; or (iii) conversion of cryptocurrencies into other cryptocurrencies via the Platform or the Website. Each Order within the meaning of point (i), (ii) and (iii) of the present paragraph is a two-party transaction involving only Waltzer and you.

2. Main principles for provision of the Services

Waltzer reserves the right to request additional information and documents from you if required by applicable law and/or Waltzer’ internal procedures. If you do not provide the requested information or documents, Waltzer may limit your access to the Platform and the Website and the Services.

The list of available cryptoassets may change without prior notice.

Waltzer does not provide the Services to legal (juridical) persons / entities.

waltzer does not store, safeguard, or administer fiat currency on behalf of you.

Waltzer does not provide financial/investment advice to you. Waltzer is not a bank.

Cryptocurrencies are highly volatile assets, which means their price can move from extreme highs to extreme lows and vice versa within a short period of time, which you acknowledge and accept. You agree to bear all associated risks, including financial risks.

All information provided by you during the use of the Services will be treated in accordance with our Privacy Policy and any other applicable policies.

3. Processing of Orders
  • Waltzer is not responsible for delays or failures which are beyond its reasonable control including (i) Acts of God, nature, court or government; (ii) failure or interruption in public or private telecommunication networks, computer third-party blockchain networks, communication channels or information systems and other systems; (iii) block or closure of the accounts, freezing or holding of funds, denial of service, which are beyond the control of Waltzer; (iv) acts or omissions of acts of a party for whom Waltzer is not responsible; (v) delay, failure or interruption in, or unavailability of, third party services and sites; (vi) strikes, lockouts, labour disputes, wars, terrorist acts and riots, change of political regimes; (vii) pandemic or epidemic (vii) viruses, malware, other malicious computer codes or the hacking of any part of the Platform and/or the Website and related applications or software.
  • An Order is considered to be completed when: (i) Waltzer makes a transfer of the required cryptocurrency amount to Your Wallet (if you purchase cryptocurrency); or (ii) Waltzer makes a transfer of the required fiat amount to your indicated account (if you sell cryptocurrency.
  • Waltzer may charge a fee for processing of the Order. You will be informed of the applicable fee before authorizing the Order.
  • If you provide inaccurate or false information while filling out the Order (including but not limited to a bank account number that belongs to a third party), which later proves to be the reason why the Order cannot be completed, the fees associated with the Order refund shall be borne by you.
  • The return of transferred funds and/or cryptocurrencies is not possible after the Order is completed.
  • Due to the volatile nature of cryptocurrency markets and the fact that prices can fluctuate significantly, there may be instances where the value of the cryptocurrency amount has moved between the time an Order is submitted and the time when the Order is processed. If the cryptocurrency amount to be sent to you differs by more than 2% between the time the Order is submitted and the time the Order is processed, Waltzer reserves the right to reject the transaction and contact you to inform you about the new amount of cryptocurrency to be paid out. You have the option to either withdraw or proceed with the transaction at the new rate. Waltzer is not responsible for monitoring this volatility and should you select a fiat amount to move Waltzer will process the order at the current market value at the time of transfer and will not amend it. It is your responsibility to ensure the fiat value of any Orders placed meets your requirements.
  • • Waltzer reserves the right to refuse to process or to cancel any pending Order.
4. Liability and Indemnification
  • Waltzer undertakes to make reasonable efforts to ensure that Orders are processed in a timely manner, but Waltzer makes no representations or warranties regarding the amount of time needed to complete transfers, which is dependent upon many factors beyond the control of Waltzer.
  • The Services are provided on an "as is" and "as available" basis without any representation or warranty, whether express, implied, or statutory. Waltzer does not guarantee that any Order will be accepted.
  • You hereby understand and agree that Waltzer shall not be liable for any losses or damages arising out of or relating to: (i) any inaccuracy, defect, or omission of cryptocurrency price data, (ii) any error or delay in the transmission of such data, or (iii) interruption in any such data.
  • To the maximum extent permitted by applicable law, in no event shall Waltzer, its subsidiaries and affiliates, beneficiaries, owners, shareholders, members of the board, directors, representatives, attorneys, officers, managers, employees, agents, and contractors be liable for any lost profits, decrease in value or business opportunity, any loss, damage, corruption or breach of data, or any special, incidental, indirect, intangible, or similar damages, arising in connection with authorized or unauthorized use of the Website, the Platform, the Services, or these terms and conditions, except to the extent of a final judicial determination that such damages were a result of Waltzer fraud, wilful misconduct or intentional violation of applicable law.
  • By using the Services, you agree that in any cases Waltzer’s liability is limited to the total fees paid by you in the three (3) month period preceding the event giving rise to the cause of action. The Platform does not provide additional warranty and assumes no additional liability to you.
  • You agree to indemnify Waltzer, its subsidiaries and affiliates, beneficiaries, owners, shareholders, members of the board, directors, representatives, attorneys, officers, managers, employees, agents, and contractors from and against any claims, actions, proceedings, investigations, demands, suits, costs, expenses and damages connected to (i) your use of the Services, (ii) your violation of these Terms and Conditions, or (iii) your violation of other policies, guidelines or instructions of Waltzer, or (iv) your violation of any applicable law, regulation, or rights of any third party during your use of the Services.
  • You acknowledge that Waltzer is not liable for actions of third parties providing investment or financial advice, investment services, or other kinds of services to you even through the Website or the Platform. Waltzer strongly encourages you to use cryptocurrency wallets under your direct control. Waltzer cannot be held accountable if you order to send the purchased cryptocurrency to a cryptocurrency wallet outside of your control.
5. Acceptable use

While using the Services, you unconditionally agree to the following:

  • You will not act in a manner that is illegal, defamatory, threatening, intimidating, or harassing;
  • You will not impersonate someone;
  • You will not violate, misappropriate, or infringe the rights of publicity, intellectual property, or other proprietary rights; and
  • You will not violate any applicable law or regulation.
6. Resolution of Disputes & Applicable Law

Waltzer and you agree that any disputes arising between us shall initially be attempted to be resolved by mutual negotiations. In such a case, you shall contact Waltzer by sending an email describing the dispute to complaints@waltzer.io and Waltzer shall contact you via the email that was used for registration or any other information that you provided to Waltzer in order to access the Website and/or the Platform.

The provisions of the Services shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania and the parties submit to the exclusive jurisdiction of the Lithuanian Courts.

7. Form of the Terms and Conditions

You and Waltzer acknowledge that the digital form of these terms and conditions are legally equal to the terms and conditions executed in a written form and signed by both parties.

8. Third Parties

Waltzer may share and transfer (including cross-border transfer) personal information about you to our third party partners in accordance with our Privacy Policy, and as prescribed by applicable law.

9. Termination Policy

Waltzer reserves the right to terminate your access to and use of the Services, at its sole discretion, at any time and without notice to you.

You may terminate your account on the Platform and/or the Website at any time.

10. Eligibility
  • Waltzer prohibits the provision of the Services in certain jurisdictions (hereinafter in the text referred to as “Restricted jurisdictions”) in accordance with our regulatory obligations.
  • At the point of registering, you represent and warrant that you:
    • are of legal age to form a binding contract;
    • have not previously been suspended from using the Services;
    • are not located in, or is not a resident of any Restricted jurisdictions; and
    • will not use the Services if any applicable laws in your jurisdiction prohibit you from doing so.
  • Waltzer has the right to reject your Orders and freeze the Cryptoassets in Your wallets if we detect that you provided us with the false or misleading information regarding your eligibility to use our Services.
  • The list of Restricted jurisdictions for the provision of the Services includes: Abkhazia, Afghanistan, Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Crimea, Cuba, Gibraltar, Haiti, Hawaii (state of the US), Iran, Iraq, Jamaica, Jordan, Mali, Morocco, Myanmar, New York (state of the US), Nicaragua, North Korea, Northern Cyprus, Pakistan, Palestine, Panama, Philippines, Russia, Sahrawi Arab Democratic Republic, Senegal, Somalia, South Ossetia, South Sudan, Sudan, Syria, Turkey, Uganda, Yemen, the United Arab Emirates.
  • The list of Restricted jurisdictions for the provision of the Custodian Wallet Services includes: Alabama (state of the US), Alaska (state of the US), Arkansas (state of the US), Connecticut (state of the US), Florida (state of the US), Georgia (state of the US), Idaho (state of the US), Iowa (state of the US), Kentucky (state of the US), Louisiana (state of the US), Massachusetts (state of the US), Mississippi (state of the US), Nebraska (state of the US), Nevada (state of the US), New Jersey (state of the US), New Mexico (state of the US), North Carolina (state of the US), Ohio (state of the US), Oklahoma (state of the US), Oregon (state of the US), Puerto Rico, Rhode Island, South Dakota (state of the US), Vermont (state of the US), Washington (state of the US), West Virginia (state of the US).
  • Disclaimer for the customers from selected US states and territories:
    • - Alaska, Florida, Louisiana, Nevada, New Mexico, Puerto Rico, Vermont, Washington. Waltzer does not and will not accept fiat-to-crypto Orders from the customers residing in the above-mentioned US states and territories involving the following cryptocurrencies: Axie Infinity (AXS), Binance Coin (BNB), Chiliz (CHZ), Holo (HOT), SushiSwap (SUSHI), Terra (LUNA), and TRON (TRX).
    • - Waltzer will reject such Orders if we detect that you performing them are a resident of the above-mentioned US states and territories.
    • - Texas. While customers from Texas are allowed to submit fiat-to-crypto Orders (e.g. Credit Card to Bitcoin) or crypto-to-fiat Orders (e.g. Bitcoin to Credit Card) on Waltzer, there are some restrictions that apply: i) Waltzer does not and will not accept Orders that involve stable coins (i.e., Tether) from customers from Texas; and ii) Waltzer will reject such Orders if it is detected that you performing them are a resident of Texas. By submitting stablecoin Orders to Waltzer, you confirm that you are not a resident of Texas and you are eligible to purchase stablecoins through Waltzer.
11. Additional agreement for customers from certain US states and territories

The Customers from Alaska, Florida, Louisiana, Nevada, New Mexico, Puerto Rico, Vermont, and Washington who want to use Cryptocurrency Exchange services are additionally required to read and accept Zero Hash LLC Services Agreement to be able to use the Services.

12. Complaints Policy

Waltzer will always strive to provide an efficient and professional service, and will aim to provide prompt, courteous, and informative advice in respect of every communication received.

Any complaints should be communicated to Waltzer by sending an email to complaints@waltzer.io Waltzer undertakes to deal with each complaint and issue a response within 15 (fifteen) working days of the initial complaint. Waltzer records and analyses all complaints in order to improve the Services.

13. Language clause

These Terms and Conditions may be translated into other languages in order to facilitate their understanding by customers. Notwithstanding this translation, it is expressly agreed between the parties that in the event of a dispute, only the English version of these Terms and Conditions shall be binding between the parties.